Refund and Returns Policy - tasteofsweets.co.uk

At Taste of Sweets, we want you to be happy with your order. Because we sell food products, our returns process works a little differently to non-food retailers, in line with UK consumer law and food hygiene requirements. Please read this policy carefully before placing an order.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or if we have sent you the wrong item, we will put it right at no cost to you. This is your right under the Consumer Rights Act 2015.

Please contact us within 48 hours of delivery with:

Your order number
A clear photo of the item and its packaging
A short description of the issue

You can reach us by email at [YOUR EMAIL ADDRESS] or via WhatsApp at [YOUR WHATSAPP NUMBER].

Once we have confirmed the issue, we will offer you a replacement or a full refund, including any delivery charge paid on that item.

Food Hygiene and Opened Products

For health and hygiene reasons, we are unable to accept returns of any opened, unsealed, or partially consumed food products, unless the item was faulty or damaged on arrival. This applies to all sweets, chocolate, and snack items sold on our Website.

If a sealed product is unopened and in its original condition, please see Section 3 below for your cancellation rights.

Changed Your Mind (Online Orders Only)

Under the Consumer Contracts Regulations 2013, you normally have the right to cancel an online order within 14 days of receiving it, without giving a reason.

However, because our products are food items supplied in sealed packaging for hygiene and safety reasons, this right does not apply once the packaging has been opened. You may only cancel and return an order under this section if:

The item is unopened and in its original, undamaged packaging
You contact us within 14 days of receiving your order
You return the item at your own cost, unless we agree otherwise

This does not apply to items purchased in person at our physical shop, as in-store purchases are not covered by online distance-selling regulations.

Missed or Failed Deliveries

If you were not available to receive your delivery, please contact us as soon as possible so we can arrange redelivery or collection. Additional delivery charges may apply if a second delivery attempt is required due to an incorrect address or no one being available, where the correct details were provided by you at checkout.

If a delivery is delayed or lost due to an error on our part, we will resolve this at no extra cost to you.

Order Cancellations Before Dispatch

If you wish to cancel your order before it has been dispatched or prepared, please contact us immediately at [YOUR EMAIL ADDRESS] or [YOUR WHATSAPP NUMBER]. If your order has not yet been packed, we will cancel it and issue a full refund. If it has already been packed or dispatched, standard return conditions (Sections 1 to 3) will apply.

Delivery Area and Order Eligibility

Please note that we currently deliver only within Belfast (BT postcodes). If an order is placed with delivery details outside our current delivery area, or below our £20 minimum order value for delivery, we will contact you to arrange a resolution, which may include a refund.

How Refunds Are Processed

Approved refunds will be issued to your original payment method within 5 to 10 working days. Please note that your bank or card provider may take additional time to show the refund in your account.

Allergens and Product Information

We take care to describe our products accurately, but packaging, ingredients, and allergen information can change. Please always check the product packaging upon receipt before consuming, especially if you have any food allergies or intolerances. If you have concerns about an allergen listed incorrectly, please contact us immediately.